Florence Kaunda

Florence Kaunda

Project Management Specialist • Sales & Marketing Support Professional

7 Harvard Street, Rhodesfield, 1619, Kempton Park, South Africa.
TEFL Diploma (Teaching English as a Foreign Language) Bachelor’s Degree (Applied Business Management)

About

Highly motivated and detail-oriented professional with 8 years of experience in sales and marketing support, specializing in operational efficiency, customer relations, and data management. Adept at coordinating complex projects, optimizing inventory, and leveraging CRM systems to drive business development and revenue growth. Seeking to apply a strong foundation in Applied Business Management and Project Management to a dynamic role focused on strategic support and process improvement.

Work

HellermannTyton South Africa

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Sales & Marketing Support

Sandton, South Africa, South Africa

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Summary

Provided comprehensive sales and marketing support, optimizing operational workflows and enhancing customer engagement for a leading manufacturing company.

Highlights

Coordinated and organized successful basic electricity training sessions and customer functions, significantly improving client product knowledge and fostering stronger relationships.

Managed part number inventory and streamlined quotation processes, ensuring accuracy and efficiency in sales operations and credit application handling.

Maintained and updated CRM systems, customer statistics, and product databases (Embrace & Sage), enhancing data integrity and supporting strategic decision-making.

Assisted with critical financial processes including price increases and budgeting, contributing to accurate financial planning and operational cost control.

Education

Brigham Young University – Idaho

Rexburg, Idaho, United States of America
Certificate TEFL/TESOL

Courses

TESOL101 - Introduction to TESOL

TESOL102 - TESOL Pedagogy I

TESOL103 - TESOL Pedagogy II

English Grammar for TESOL

TESOL Practice

Brigham Young University - Idaho

Rexburg, Utah, United States of America
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Bachelor of Science Applied Business Management

Courses

Survey of Accounting

Business Applications

Organizational Leadership

Essentials Economics

Business Finance

Brigham Young University - Idaho

Rexburg, Utah, United States of America
→
Bachelor of Science Applied Business Management

Courses

Principles of Advanced Business Management

Supply Chain Management

International Business

Financial Management

Social Media Marketing

BYU-Pathway Worldwide - Ensign College

Rexburg, Utah, United States of America
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Bachelor of Science Applied Business Management

Courses

Introduction to Project Management

Quality Management

Agile Project Management

Introduction to Global Supply Chain & Operations

Advanced Project Management

BYU-Pathway Worldwide

Salt Lake City, Utah, United States of America
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Bachelor of Science Applied Business Management

Courses

Life Skills

English

Algebra

Personal Finance

Professional Skills

University Skills

Project Management

Languages

English

Skills

Project Management

Bid Management & Proposals, Project Management, Agile Project Management, Advanced Project Management, Conflict & Operations Management, Case Studies.

Business & Financial Acumen

Budgeting, Economics, Foreign Currency Customs & Excise, Business and International Trade, Financial Study, Investing and Financial Activities, Revenue and Profit Maximization Through Operations, Revenue Growth through Optimizing Pricing, Diversifying Products/Services, Data Analyst & Strategic Planner, Financial Management, Survey of Accounting, Business Finance, Essentials Economics, Business Law.

Sales & Marketing

Social Media Marketing, Customer Relations, Customer Service and Retention, Business Development, Social Media Marketing Tools Operating Systems, SEO.

Operations & Supply Chain

Quality & Supply Chain Management, Continuous Improvement, Introduction to Global Supply Chain & Operations, Part Number Inventory Management, Supply Chain Management.

Communication & Leadership

Written & Verbal Communication Skills, Presentation, Decision-Making Skills, Listening Skills, Problem Solving, Organizational Leadership, Self-Reliance Skills and Management, Human Resource Management, Effective Communication & Leadership Skills, Company-Level Strategy, Social Innovation & Entrepreneurship.

Software & Tools

SAGE, CRM System, Advanced Excel, Smart Sheets, Zoom, JD Edwards, Trello, Graphic Design Formatting, Graphic Design, Spreadsheets, MS Office, Embrace.

AI Tools

ChatGPT, Claude 3.7, DALL-E, DeepSeek, Jasper AI, MidJourney, Stable Diffusion.

Additional Skills

Lifelong Learning, Mental Health & Counseling Skills, Public and Personal Health Management, Life Skills, English, Algebra, Personal Finance, Professional Skills, University Skills, TEFL/TESOL.

Certificates

Teaching English as a Foreign Language (TEFL Diploma)

Brigham Young University, Idaho

Bachelor of Science in Applied Business Management

Brigham Young University, Idaho

Associate of Applied Science in Applied Business Management

Brigham Young University, Idaho